CHAZ MABRY

Berkeley, CA | Open to hybrid/on-site (San Francisco, 3 days/week)
510-612-2230 | chazmabry@gmail.com | linkedin.com/in/chazmabry | chazmabry.com

TARGET ROLE

AudioVisual Deployment Engineer (Enterprise AV/VC Infrastructure)

PROFESSIONAL SUMMARY

Enterprise AV/VC and collaboration technology leader with 8+ years delivering and operating conference room and event-space systems across multi-site environments. Experienced in defining room standards, improving reliability through preventive maintenance and defect reduction, managing escalations and incident response, and driving operational rigor with runbooks, SOPs, and service health reporting. Strong cross-functional partner to IT, Workplace/Facilities, Security, vendors, and executive stakeholders, with a track record of calm execution in high-visibility and mission-critical environments.

CORE SKILLS

Enterprise AV/VC Operations & Reliability: Room standards, preventive maintenance, defect reduction, incident triage, escalation management, service health reporting, operational readiness and handoff
AV/IT Program Delivery: Intake and scoping, requirements definition, schedule and milestone ownership, risk and dependency management, change control and rollout planning
Systems Integration & Documentation: Acceptance testing, closeout packages, as-builts, diagrams, test plans, user guides, quick-starts, troubleshooting runbooks
Stakeholder & Vendor Leadership: Cross-functional alignment (IT, Facilities, Security, Exec stakeholders), vendor coordination, SLAs/KPIs, QBR support, RMAs and field dispatch
Tools: Jira, Jira Service Management, ServiceNow, Confluence, Slack, Asana, Smartsheet, Microsoft Project, Google Workspace (Docs/Sheets)

CERTIFICATIONS
Dante Level 3 | Q-SYS Level 2 | Biamp Tesira | Pro Tools Operator

PROFESSIONAL EXPERIENCE

STRAVA — Senior AV Specialist, Service Operations (Collaboration Technology)
San Francisco, CA (Hybrid) | Jul 2025 – Present

Owned day-to-day reliability for a large collaboration fleet (10 executive rooms, 8 training rooms, 6 large meeting spaces, 100+ conference rooms), ensuring business-critical meetings started on time.
Implemented proactive monitoring and inspection routines using admin dashboards and endpoint management, including monthly health reviews and quarterly in-room validation tests.
Ran incident triage and escalation via Slack and Jira automation, improving response clarity and reducing repeat issues through structured follow-ups and operational improvements.
Owned change control for firmware and configuration updates (preflight checks, smoke tests, rollback plans), reducing rollout risk and improving consistency.
Built and maintained runbooks and knowledge base articles to enable faster resolution and scalable support across teams.

AVI SYSTEMS (Embedded at Astellas Pharma) — AV Operations Lead / Senior AV Engineer
South San Francisco, CA | Nov 2023 – Apr 2025

Owned operational service for meeting rooms and event spaces across a multi-building campus supporting executives, leadership meetings, trainings, and hybrid programs.
Standardized SOPs, room-type baselines, preventive maintenance routines, and escalation paths to improve service reliability and reduce recurring defects.
Managed high-priority escalations and incident remediation, and led post-event reviews and root-cause analysis to drive long-term fixes.
Coordinated external partners and manufacturers for RMAs, field dispatch, and install/service work; verified completion and communicated status to stakeholders.
Produced support content (quick-start guides, troubleshooting steps, runbooks) and operational reporting to keep service health visible.

AUTODESK — Global Workplace Technology Lead, AV & Event Services (Service Management)
San Francisco Bay Area | May 2018 – Oct 2021

Owned a global operational service for executive collaboration and event spaces across 40+ sites, partnering with internal teams and external managed service providers to deliver consistent support outcomes.
Established governance for MSPs: defined SLAs/KPIs, built scorecards, supported QBRs, and prioritized defect-reduction initiatives based on incident and usage trends.
Built runbooks, inspection checklists, and documentation standards to improve operational rigor and scale support across time zones.
Led cross-functional readiness programs with IT, Workplace/Facilities, Security, and deployment teams for new-site readiness, acceptance testing, and service handoff.
Used ticket trends and user feedback to justify upgrades, risk mitigation plans, and continuous improvement work.

DIVERSIFIED — Systems Integration Engineer (Operational Readiness & Handover)
Bay Area | Apr 2022 – Jan 2023

Partnered with client operations, IT, and Facilities to translate requirements into deployable, supportable systems and handover packages.
Delivered closeout documentation (as-builts, test plans, diagrams, user guides) to enable scalable operations and reduce future support burden.
Coordinated cutovers and acceptance testing with multiple stakeholders to minimize downtime and operational risk.

NBC SPORTS BAY AREA — Systems Engineer / Media Systems & Operations (Contract)
San Francisco Bay Area (On-site) | Jun 2025 – Present

Supported high-stakes live production operations requiring fast triage, clear escalation, and reliable execution under tight deadlines.
Documented incident timelines and root causes to prevent recurrence and improve future show readiness.

EDUCATION
SAE Expression College — Bachelor of Applied Science (B.A.S.), Sound Art